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Terms and Conditions

and what to expect

What happens when I come for a massage treatment?

On the client’s first visit, a brief consultation will take place to assess medical history and massage requirements. This will normally take approximately 10 minutes and will be added to the treatment time. Therefore please allow for this extra time on your first visit (all details remain confidential between the client and the therapist).

Once this has taken place, the client will be left in privacy to get ready for their massage. It will be necessary for clothing to be removed dependant on type of massage required. Full body massage will require all garments to be removed, excluding lower underwear –briefs, pants or shorts must be worn at all times. The client’s privacy will be maintained throughout the massage using appropriate towel placement.

The treatment is now ready to start. This is your time for some rest and relaxation.

Terms and Conditions

We have a 24 hour cancellation policy.

If you cancel your appointment less than 24 hours before or do not turn up for your treatment, you will be charged the full amount.

Please inform us if you are going to be late. We will wait for 20 minutes for you, and if we haven’t heard anything after this time, your appointment slot will be treated as a no show and you will be charged the full cost of your treatment.

Client Etiquette

We pride ourselves at Hemel Massage on our professionalism and expertise. We will not accept any behaviour which we deem to be threatening, propositioning or with any sexual innuendoes. Any behaviour which leads to the therapist feeling uncomfortable will result in the treatment being terminated immediately.

Privacy Notice

Here at Hemel Massage we take your privacy very seriously and will only use your personal information to administer your account and to provide you with the services you have requested from us.

We will securely store your data and whilst we may share the details amongst the team at Hemel Massage and Hemel Physio, we will never pass your details onto third parties.

The information we collect from you is only used to provide tailored massages to you in a safe manner in line with our legal and medical obligation to you. This is our duty of care to you. We will safely keep your records for up to 7 years (this is our contractual obligation) and will erase any data that is not required or out of date.

We may at times provide you with information on other treatments which we think you may be interested in and notify you of any important changes to our services and our business news. This meets our contractual commitments to you.

You may instruct us to provide you with any personal information we hold about you by emailing

Please let us know if the personal information which we hold about you needs to be corrected or updated.

For subject access requests please email our DPO on

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.